For HVAC, Plumbing & Electrical Companies
Stop losing $45K a year to missed calls and slow follow-up.
We build and manage custom automation that answers every lead in under 2 minutes, books more appointments, and follows up on every estimate — nights, weekends, and holidays. No new software. No new hires.
Free assessment in 24 hours · No contracts required · Typical payback: 60 days
Works with your existing tools
of customers hire the first company that responds
of all service calls go unanswered
average contractor lead response time
Sources: Invoca 2025, ServiceTitan Residential Services Report
Your phone rings while you're on a job. They don't wait.
A homeowner's AC dies at 9 PM on a Friday. They call three contractors. Two go to voicemail. One responds in 30 seconds with a text: “Got it — we'll have someone there by 8 AM. Here's your confirmation.” That contractor gets the $500 service call. And the $15,000 replacement six months later.
→85% of callers who reach voicemail hang up and call your competitor
→Leads from Google Ads and Angi cost $15–$120 each — and half never get a callback
→Your office manager is answering phones, scheduling, AND managing paperwork
→Estimates sent on Tuesday don't get followed up until someone remembers on Friday
You're not losing jobs because of your work.
You're losing them because of your follow-up.
Every lead answered. Every estimate followed up. Every review requested. Automatically.
2-Minute Lead Response
A homeowner requests a quote at 10 PM. Within 60 seconds, they get a personalized text confirming their request. The right dispatcher is notified with full details. Every lead is logged and tracked.
Contractors using speed-to-lead see 3× higher booking rates
After-Hours Call Capture
When your phones roll to voicemail at 5 PM, you start losing money. Our system catches every after-hours inquiry, responds instantly via text, and queues the appointment for morning confirmation.
Recovers up to 50% of after-hours leads
Automated Estimate Follow-Up
You send an estimate. The homeowner says they'll think about it. Our system sends a personalized follow-up at day 2, day 5, and day 10 — keeping you top of mind without your team lifting a finger.
Automated follow-up increases close rates by up to 23%
Automated Review Requests
After every completed job, the system sends a review request via text — timed to land when satisfaction is highest. One tap takes the customer to your Google profile.
5× more Google reviews with automated requests
What your operation looks like before and after.
The Results
The math does itself.
The average home services company loses $45,000–$120,000 per year from missed calls and slow follow-up. Our systems cost less than your current answering service — and recover revenue you're already paying to generate.
Average customer lifetime value: $15,340 (HVAC). One recovered call pays for months of service.
Common questions from contractors
Yes. We build around whatever field service software you're already using. No new logins, no new apps for your team to learn. If your dispatchers use text and email, the system works through text and email.
Answering services read a script and take a message. Our systems respond instantly with personalized information, book appointments directly into your schedule, and follow up automatically over days and weeks. And they cost a fraction of what most answering services charge.
Setup fees range from $1,000–$8,000 depending on scope. Monthly management starts at $400. Most contractors recover the full cost within 60 days from leads that would have otherwise gone unanswered. We'll give you a specific quote on our assessment call.
Not at all. We handle everything — design, setup, testing, and ongoing management. Your team keeps doing what they're doing. The only difference is that more leads get answered, more estimates get followed up, and more reviews come in.
See exactly where you're losing revenue.
A free 30-minute assessment where we analyze your current lead flow, response times, and follow-up process.
✓ Review your Google reviews, website forms, and response times
✓ See exactly how many leads you're missing and what they're worth
✓ No pitch. No pressure. Just an honest assessment.
Or email us: cterrell@sixpointlabs.com